Siena Moon Design

FAQs

Q: How do I order?
A:  I release limited run collections on a regular basis which allows me to have creative freedom over my work and prevents me burning out from making the same thing over and over.   My items are not mass produced which is what makes them special.   I will announce all releases in advance on my socials (IG and Facebook) and VIP email list - sign up at the bottom of this page to stay in the loop!

Q.  I really want a OOAK item you just released, but I don't get paid til Friday.  Can you hold it for me til then?
A.  No, sorry.  To keep things fair for everyone, all items are first come, first serve and I do not offer payment plans or holds.
 
Q: Do you offer custom sizing?
A:  No.  This allows me to keep things affordable and accessible for everyone.  Please refer to the size chart to find your best fit for garments and also keep in mind I work with a lot of stretchy fabrics.  All accessories are one size fits all.  I mainly design femme-presenting costumes and complementary masc/non-binary costumes.  I do not make children's costumes.  

Q.  Do you still do custom designs?
A:  No.  Customs are extremely time-consuming, expensive, and sadly unsustainable for my tiny business in its current state.  I have shifted my focus in 2023 to making my designs accessible to more people at a more affordable price point with small batch ready-to-wear designs that are either limited run or one-of-a-kind, so it's like you're getting a custom garment at a fraction of the cost of a true custom.

Q.  Do you do alterations/repairs?
No.  An easy and cost-effective option is to visit your local dry cleaner or seamstress for this type of service.

Q: I wrote you a DM on Instagram/Facebook and haven't heard back.
A:   Please email [email protected] or use the contact form on this site to get in touch with me with any questions/concerns.  Social media is not a proper way to reach me.  I will respond to all inquiries received through email or the contact form, as long as the answer isn't found on the FAQ or policies pages.

Q: When will I receive my order?
A:  Please refer to the shipping section of the policies page for creation and shipping times.

Q: Do you ship outside the USA?
A:  Yes.  Please refer to the shipping policies page for details.

Q.  The item I want says it's sold out.   Wil you be making more?
A:  All of my items are either OOAK (one-of-a-kind, meaning I make just one) or limited run (meaning I make a very small quantity - usually 5 or less).   Once they're gone, they're gone! 

This allows me to keep releasing new designs so my inventory stays fresh, and so my customers have truly unique and special items to wear for their performances.

I will always note whether a product is OOAK/ready to ship or limited run/made to order in its description on the product page.   

If all of the items on the site say they're sold out, that means I'm busy working on a new collection.  I will announce updates on new releases on my socials (IG, Facebook) and email list (sign up below to stay in the loop).
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