Shipping & Return Policies

All items are made and shipped with one set of hands from Pawtucket, RI, USA.
Please note that we currently only ship to the USA.
Orders are processed Monday–Friday, excluding federal holidays. Check your shipping email for your tracking information.
Orders will ship after they have been processed.
If you need an item by a certain date, please email [email protected] BEFORE placing your order so I can confirm whether I can fit the request into my schedule. Rush orders are subject to additional fees.
My shop features two types of items - Ready to Ship, and Made to Order. Each type has its own set of shipping and return policies, which are outlined below.

READY TO SHIP

1. Shipping:

Ready to Ship Items are a collection of special in-stock, pre-made couture pieces that are one-of-a-kind and will not be recreated. These items can be found in the “Ready to Ship” category.
Ships out: typically 1 business day after order is placed (excluding weekends and holidays).

2. Returns/Exchanges:

No returns or exchanges are accepted on Ready to Ship items as they are one-of-a-kind.

1. Shipping:

All Made to Order items are created on-demand for each order and require a longer turnaround time to build the item(s) requested from scratch.
Creation time is between 1-3 weeks, which is the time it takes for me to create the item and dispatch it from my studio. Creation times are updated on the homepage regularly.
The above time estimate does not include the additional time required for the package to travel in transit once shipped, which will depend on the shipping option selected at checkout.

2. Returns:

Returns are not accepted on Made to Order items, as these items are made specifically for you when ordered and are part of limited edition collections which are produced in micro batches.
Buyer is responsible for ensuring the size ordered will fit correctly - meaning it is VERY important to carefully take your measurements and compare them with the size chart in the item's listing to ensure a proper fit. Our items have lots of stretch, but if you are in between sizes or prefer a roomier fit, we recommend going up one size.
We do not offer alterations, however an easy and low-cost option is to visit your local dry-cleaner or seamstress for this type of service.
If you have any questions about fit, please email [email protected] before placing your order - we are happy to help!

3. Exchanges:

Exchanges are not accepted on Made to Order items, as we do not stock inventory on these items and they are made specifically for you when ordered.

Domestic:

* All above options are tracked.

Siena Moon Design is not liable for any delays that may occur once your order has been shipped or orders lost while in transit.
If your order is delayed or if the order appears to be lost during shipping, please contact the shipping carrier to file an insurance claim on your package using your tracking number.
All service is subject to shipping delays. Delivery times are estimates and not guarantees.

If your order arrives damaged, please save all packaging materials and damaged goods for claim evidence purposes and email [email protected] with a detailed description and photographic evidence of the damage within 15 days of original delivery date.
- Note: Photographic evidence MUST be emailed to us for review before consideration of a refund is possible.
- Photos of damaged items and both inner and outer packaging will be required when disclosing damage.
- Additional photos may be required throughout the claims process and are your responsibility, as the recipient, to provide them.
- All refunds are entirely at the discretion of Siena Moon Design.
Do not release any products or packaging to any other entity, including the carrier, repair estimate facilitator, etc before consulting with Siena Moon Design. Doing so may risk invalidating the claim in progress and your ability to receive compensation for the lost or damaged item.
- Returns for damages will not be accepted by Siena Moon Design without a return authorization and will be returned to sender.